In a speech given by inspirational business visionary, Warren Buffett, he ventured that the best way to differentiate a homogenous product is not to simply “please” your customer – or in our case, client – but to delight them.
In 2017, inspired by Buffett, Mark Archer and Joss Alcraft created Madox Legal.
Maddox is a law firm built around core values. These values are the foundation upon which we build relationships with clients and each other.
Maddox is built on:
Integrity: Upholding the highest ethical standards is paramount. Clients should trust that the firm and its solicitors will act with honesty and integrity in all dealings.
Client-focus: A commitment to putting clients' interests first, understanding their needs, and providing excellent service is crucial for building long-lasting relationships.
Diversity and Inclusion: Promoting diversity and inclusion within the firm and in the legal profession as a whole, ensuring that all individuals are treated with respect and have equal opportunities.
Excellence: Striving for excellence in legal practice, continuous learning, and professional development to provide the best possible outcomes for clients.
Collaboration: Fostering a collaborative and teamwork-oriented environment where attorneys work together to solve complex legal issues and share knowledge and expertise.
Work-Life Balance: Recognising the importance of work-life balance and promoting policies that support the well-being of staff.
Professional Development: Investing in the professional growth and development of all firm members, including mentoring and training programs.
Transparency: Promoting open and transparent communication within the firm, including sharing information about firm policies, financial performance, and strategic goals.
Environmental Sustainability: Incorporating sustainable practices into the firm's operations and reducing its environmental footprint.
Adaptability: Being adaptable and responsive to changes in the legal landscape, client needs, and market trends.
These values are actively integrated into the firm's policies, practices, and daily operations. Our commitment to these values is our foundation and with them we will achieve long-term success for ourselves, our clients and our wider community.